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Pizza Hut Classic: Retro fun ruined by non-English-speaking staff, indifferent customer service

Pizza Hut Classic is evidence that even if a company gets its branding right, customer service is the oil that keeps the machine running.

Since 2019, Pizza Hut has been spreading its retro vibes across the continent by reintroducing its 1990s decor, design, and dining experience.

‘The interior features cozy red booths and old-school Pizza Hut lamps.’

From Warren, Ohio to Hempstead, Texas, the iconic Pizza Hut chandeliers are being rehung, and the fantastic buffet is being put out once again. According to Chefs Resource, some locations have even brought back the beloved dessert bar.

Slice of life

With the return of the 1974 logo and nostalgic appeal, Pizza Hut did the inverse of Cracker Barrel. Instead of trying to modernize and simplify their decor, the pie-slingers retrofitted and cluttered theirs.

A page called the Retrologist dissected the formula and determined exactly what the word “Classic” in Pizza Hut Classic really means. To meet the new (old) standard, the writer pinpointed that each location must include the following:

1. The old logo is used in pole signage as well as at the top of the (usually but not always) red-roofed restaurant. The pole sign features the addition of the word “Classic.”
2. The interior features cozy red booths and old-school Pizza Hut lamps.
3. Stickers featuring the long-discarded character Pizza Hut Pete are found on the door.
4. Posters feature classic photos from Pizza Huts of yore.
5. A plaque displays a quote from Pizza Hut co-founder Dan Carney, explaining the concept as a celebration of the brand’s heritage.

While many of the revamped locations have received rave reviews, there still exists a way to make such a fine dining experience awful, even if surrounded by everything that made customers flock to the buffet 30 years ago.

RELATED: The ‘rebranding’ brigade’s war on beauty

Photo by Andrew Chapados/Blaze News

Word salad

For a Pizza Hut Classic ruined by modern belief systems, look no farther than north of the border, in the Toronto suburb of Scarborough.

While the restaurant did include the iconic chandeliers and some of the retro furnishings, it did not have old soda fountains or the memorable menus spotted at other locations. Instead, this unique eatery represented a new (low) standard of lackluster customer service, coupled with sprinklings of unfettered immigration policy.

These accommodations, or lack there of, will surely split customers down political lines. Yes, there are retro red Pepsi cups, but the waitress who literally speaks no English may fill that cup with Diet Pepsi with ice instead of “water with no ice.”

Is there a salad bar? Yes. Is the salad bar limited to plain lettuce and croutons? Also yes. Were there pieces of lettuce dropped in the ranch dressing (the only available dressing) for the duration of the visit? Definitely.

RELATED: Cracker Barrel’s logo lives — but like every digital-age public space, it now looks dead inside

Photo by Andrew Chapados/Blaze News

Meat and greet

A steady rotation of cheese, deluxe, and Hawaiian pizza was only broken up by one couple’s complaints about the lack of variety. A manager — also largely unintelligible in her speech — replied first with a refusal to change the rotation. Strangely, about 10 minutes later, she eventually brought out two meat lovers’ pizzas, in an apparent act of defiance.

The damaged seating in the restaurant combined with a chip out of the “Hut” portion of the building’s exterior revealed years-old paint and, along with it, a yearning for more care to be given. A restaurant that could be so nostalgic, but ruined by the apparent comforts of a district that has voted Liberal in its last three federal elections for a woman from the U.K. who holds citizenship in three countries, including Pakistan.

“I wanted to go to a dine-in, because in most places, including the U.K., you can’t do that now,” said reporter Lewis Brackpool, who visited the location. He added, “I come to one, and what do you know — it sucks.”

In at a massive discount due to the exchange rate, Brackpool could not help but feel like many who are from the area: that what had been promised was robbed.

The experience can be summed up in the words of an anonymous would-be customer who, upon seeing a commercial of what a Pizza Hut buffet looked like in the 1990s in comparison to the location in question, said, “They took this from us.”

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​Culture, Align, Pizza hut, Restaurant, Nostalgia, Retro, Dine-in, Immigration, Canada, America, United kingdom, Pizza, Lifestyle, Review 

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3 dogs escaped from home and mauled man to death before injuring a mother and daughter, police say

The family of a 62-year-old man is mourning his death after he was mauled by three dogs in Katy, according to Texas police.

The Harris County Sheriff’s Office said witnesses reported a man mauled by dogs on Monday before chasing off the animals.

Animal control had no previous history with the dogs.

When EMS personnel arrived at the scene, they pronounced the man dead.

Police then found a mother and a daughter who had also been attacked by the dogs near Permission Creek Lane, according to the public information officer Thomas Gilliland. They were transported to a hospital for treatment of minor injuries.

Gilliland said the man’s family went looking for him when he didn’t return home from a morning routine walk.

The dogs were described as pit bull mix.

Police were able to find the dogs, and two were taken by animal control, while the third was shot by deputies and euthanized by animal control. They will be quarantined for 10 days, after which a judge will determine their fate.

Animal control had no previous history with the dogs. Gilliland said authorities had not determined how the dogs got out of the home.

The identity of the man was not released by police.

RELATED: 17-year-old girl brutally mauled by pack of dogs — her mom says she was unrecognizable

Homicide detectives interviewed the owner of the dogs.

Charges have not yet been filed.

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​Dog mauling, Dog attack, Texas dog attack, Pit bull attack, Crime 

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The people carrying addiction’s weight rarely get seen

What happened Sunday at the home of Rob and Michele Reiner is a family nightmare. A son battling addiction, likely complicated by mental illness. Parents who loved him. A volatile situation that finally erupted into irreversible tragedy.

I grieve for them.

Shame keeps families quiet. Fear keeps them guarded. Love keeps them hoping longer than wisdom sometimes allows.

I also grieve for the families who read those headlines and felt something tighten in their chest because the story felt painfully familiar.

We often hear the phrase, “If you see something, say something.” The problem is that most people do not know what to say. So they say nothing at all.

What if we started somewhere simpler?

I see you. I see the weight you are carrying. I hurt with you.

Families living with addiction and serious mental illness often find themselves isolated. Not only because of the chaos inside their homes, but because friends, neighbors, and even faith communities hesitate to step closer, unsure of what to say or do. Over time, silence settles in.

Long before police are called, before neighbors hear sirens, before a tragedy becomes a headline, people live inside relentless stress and uncertainty every day.

They are caregivers.

We rarely use that word for parents, spouses, or siblings of addicts, but we should. These families do not simply react to bad choices. They manage instability. They monitor risk. They absorb emotional whiplash. They try to keep everyone safe while holding together a household under extraordinary strain.

In many ways, this disorientation rivals Alzheimer’s. In some cases, it proves even more destabilizing.

Addiction is cruelly unpredictable. It offers moments of clarity that feel like hope. A sober conversation. An apology. A promise that sounds sincere. Those moments can disarm a family member who desperately wants to believe the worst has passed.

Then the pivot comes. Calm turns to chaos. Remorse gives way to rage. Many families learn to live on edge, constantly recalibrating, never certain whether today will be manageable or explosive.

Law enforcement officers understand this reality well. Many domestic calls involve addiction, mental illness, or both. Tension often greets officers at the door, followed by a familiar refrain: “We didn’t know what else to do.”

Calling these family members caregivers matters because it reframes the conversation. It moves us away from judgment and toward reality. From, “Why don’t they just …?” to, “What are they carrying?” It acknowledges that these families manage risk, not just emotions.

The recovery community has long emphasized truths that save lives: You did not cause it. You cannot control it. You cannot cure it. These principles are not cold. They bring clarity. And clarity matters when safety is at stake.

RELATED: The grace our cruel culture can’t understand

Photo by Gary Hershorn / Getty Images

Another truth too often postponed until tragedy strikes deserves equal emphasis: The caregiver’s safety matters too.

Friends and faith communities often respond with a familiar phrase: “Let me know if there’s anything you need.” It sounds kind, but it places the burden back on someone already exhausted and often afraid.

Caregivers need something different. They need people willing to ask better questions.

Are you safe right now? Is there a plan if things escalate? Who is checking on you? Would it help if I stayed with you or helped you find a safe place tonight?

These questions do not intrude. They protect.

Often, the most meaningful help does not come as a solution, but as a witness. Henri Nouwen once observed that the people who matter most rarely offer advice or cures. They share the pain. They sit at the kitchen table. They walk alongside without looking away.

Caregivers living with someone battling addiction and mental illness often need at least one safe presence who sees clearly, speaks honestly, and stays when things grow uncomfortable.

We have permission to care, but not always the vocabulary.

Shame keeps families quiet. Fear keeps them guarded. Love keeps them hoping longer than wisdom sometimes allows. One of the greatest gifts we can offer is the willingness to penetrate that isolation with clarity, grace, and tangible help.

Grace does not require silence in the face of danger. Love does not demand enduring abuse. Faith does not obligate someone to remain in harm’s way.

Pointing a caregiver toward safety does not abandon the person struggling with addiction. It recognizes that multiple lives stand at risk, and all of them matter.

When tragedies occur, the public asks what could have been done differently. One answer proves both simple and difficult: Stop overlooking the caregivers quietly absorbing the blast.

RELATED: The courage we lost is hiding in the simplest places

Photo by Wolfgang Kaehler/LightRocket via Getty Images

Welfare checks should not focus solely on the person battling addiction or mental illness. Families living beside that struggle often need support long before a breaking point arrives.

If you know someone whose son, daughter, spouse, or partner struggles, do not look away because you feel unsure what to say. You do not need to solve anything. You do not need to analyze anything.

Start by seeing them. Stay with them.

I see you. I see how heavy this is. You do not have to carry it alone.

Ask better questions. Offer practical help that does not depend on their energy to ask. Check on them again tomorrow.

This season reminds us that Christ did not stand at a safe distance from trauma. He came close to the wounded and brought redemption without demanding tidy explanations.

When we do the same for families living in the shadow of addiction and mental illness, we honor their suffering and the Savior who meets us there.

​Addiction, Caregivers, Drug addiction, Opinion & analysis, Rob reiner, Murder, Safety, Drugs, Mental illness 

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Trump v. Slaughter exposes who really fears democracy

In the recently argued Trump v. Slaughter case, most of the U.S. Supreme Court seemed to affirm what should be obvious: The president has a constitutional right under Article II to dismiss federal employees in the executive branch when it suits him.

That conclusion strikes many of us as self-evident. Executive-branch employees work under the president, who alone among them is chosen in a nationwide election. Bureaucrats are not. Why, then, should the chief executive’s subordinates be insulated from his control?

When the Roberts Court overturned Roe in 2022 and returned the issue to the states, many voters responded with fury. The electorate did not welcome responsibility. It resented it.

A vocal minority on the court appears to reject that premise. Justices Ketanji Brown Jackson and Sonia Sotomayor warned that allowing a president — implicitly a Republican one — to control executive personnel would unleash political chaos. Jackson suggested Trump “would be free to fire all the scientists, the doctors, the economists, and PhDs” working for the federal government. Sotomayor went further, claiming the administration was “asking to destroy the structure of government.”

David Harsanyi, in a perceptive commentary, identified what animates this view: “fourth-branch blues.” The administrative state now exercises power that rivals or exceeds that of the constitutional branches. As Harsanyi noted, nothing in the founders’ design envisioned “a sprawling autonomous administrative state empowered to create its own rules, investigate citizens, adjudicate guilt, impose fines, and destroy lives.”

Yet defenders of this system frame presidential oversight as a threat to “democracy.” Democrats, who present themselves as democracy’s guardians, warn that allowing agency officials to answer to the elected president places the nation in peril. The argument recalls their reaction to the Dobbs case, when the court returned abortion policy to voters and was accused of “undermining democracy” by doing so.

RELATED: This Supreme Court case could reverse a century of bureaucratic overreach

Photo By Bill Clark/CQ Roll Call

On that point, Harsanyi and I agree. Judicial and bureaucratic overreach distort constitutional government. The harder question is whether voters object.

From what I can tell, most do not. Many Americans seem content to trade constitutional self-government for managerial rule, provided the system delivers benefits and protects their expressive preferences. The populist right may bristle at this arrangement, but a leftist administrative state that claims to speak for “the people” may reflect the electorate’s will.

Recent elections reinforce that suspicion. Voters showed little interest in reclaiming authority from courts or bureaucracies. They appeared far more interested in government largesse and symbolic rights than in the burdens of republican self-rule.

Consider abortion. Roe v. Wade rested on shaky legal ground, yet large segments of the public enthusiastically embraced it for nearly 50 years. When the Roberts Court overturned Roe in 2022 and returned the issue to the states, many voters responded with fury. States enacted expansive abortion laws, and Democrats benefited from unusually high turnout. The electorate did not welcome responsibility. It resented it.

This reaction should not surprise anyone familiar with history. In 1811, Spaniards rejected the liberal constitution imposed by French occupiers, crying “abajo el liberalismo” — down with liberalism. They did not want abstract rights. They wanted familiar authority.

At least half of today’s American electorate appears similarly disposed. Many prefer guided democracy administered by judges and managers to the uncertainties of self-government. Their votes signal approval for continued rule by the administrative state. Republicans may slow this process at the margins, but Democrats expand it openly, and voters just empowered them to do so.

RELATED: Stop letting courts and consultants shrink Trump’s signature promise

Yuri Gripas/Abaca/Bloomberg via Getty Images

I anticipated this outcome decades ago. In “After Liberalism” (1999), I argued that democracy as a universal ideal tends to produce expanded managerial control with popular consent. Nineteenth-century fears that mass suffrage would yield chaos proved unfounded. Instead the extension of the franchise coincided with more centralized, remote, and less accountable government.

As populations lost shared traditions and common authority, governance shifted away from democratic participation and toward expert administration. The state grew less personal, less local, and less answerable, even as it claimed to act in the people’s name.

Equally significant has been the administrative state’s success in presenting itself as the custodian of an invented “science of government.” According to this view, administrators form an enlightened elite, morally and intellectually superior to the unwashed masses. Justice Jackson’s warnings reflect this assumption.

I would like to believe, as Harsanyi suggests, that Americans find such attitudes insulting. I am no longer sure they do. Many seem pleased to be managed. They want judges and bureaucrats to make decisions for them.

That preference should trouble anyone who still cares about constitutional government.

​Supreme court, Trump vs slaughter, Administrative state, Opinion & analysis, Donald trump, Democracy, Constitution, Article ii